This may sound silly....but.....
When requesting samples via email or PM, be sure to put your name and address in with the request! About half of all sample requests fail to include an address, and we can't mail 'em out if we don't know where to send 'em.
Preferred Format for sample requests (this way I can cut and paste it all):
Name
Street
City/State/Zip
Sample Series/Sample Color 1, 2, 3
Sample Series/Sample Color 1, 2, 3
Sample Series/Sample Color 1, 2, 3
*********
John Doe
1234 Main Street
Anytown, USA 00001
Cavalier: Henna, Navy
Capri: Birch, Tobacco, Garnet
Aspen: Saddle, Tobacco