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I have a B&Y 4114 with a broken mechanism I cannot identify. Hooker sent me a replacement for a pre-2008 chair but it is not the correct one. Does anyone know what this mechanism is and if a replacement is available, please? The mech in the upper part of the picture is the original and the lower is what Hooker sent. Thank you.
Attachment 13067
Definitely two different mechs. You would have to contact the dealer you purchased that through to resolve that issue. Look for stampings or ID marks on the original mechanism that might help get the proper replacement.
Unfortunately this was purchased 15-20 years ago. My fear is that it might be a pre-99 model that you mentioned in a separate post is no longer available.Quote:
Originally Posted by drcollie
If you got close to twenty years out of it, the recliner owes you nothing. Treat yourself to a new one. In promotional leathers about $ 1,400 (or less) from most dealers (B-Y 4114).
I agree with you. Unfortunately, the customer feels a repair is the way to go. Worst case, I will do a temp repair on the broken rivet and replace the nearly broken rivet to get them a couple more years out of the chair. The labor on this will be nearly a charitable donation compared to the actual effort.Quote:
Originally Posted by drcollie
I would save yourself the trouble of trying to replace the broken rivet (didn't know you were an upholstery shop, thought you were a consumer). They always fail - 100% of the time usually in the first 30 days. Over the several past decades many have tried to do this and it doesn't ever work. And what that person will remember is you were the shop that took their chair and couldn't fix it and it failed again leaving them with a broken recliner to get rid of, plus any charges for transport that may have been put on the ticket. Better to simply tell them the correct part cannot be purchased, put the recliner in the dumpster and see if you can get your money back on the mechanism that was sent.