Self-Transporting in your SUV

I just witnesses a customer damage his new $ 3,400 Hancock and Moore wing chair in leather by self-hauling it in his mid-sized SUV. I advised him last week that this chair will probably not fit and offered to put it in our Saturday delivery run for the $ 90 local charge to do so. But I hear "That's what I bought the SUV for". It didn't fit in the vehicle and was dropped on the concrete and then forced into a vehicle that was too small.

Delivery fees are not a profit center for stores. It costs every bit of $ 90 to deliver that piece using two trained men and my trucks to go out 23 miles.

This has happened many times over the years when customers self-haul and lack the expertise and proper vehicles to self-transport. I hate to see it happen because its avoidable and the amount of damage and effort for him and his wife to haul it far exceeds the delivery fee. So please, think twice about doing this yourself.