No Full Recline on Wittlich Swivel Glider?

I got this swivel glider about a year and a half ago, and it's been great so far, but something I always noticed is that it doesn't fully recline. Not that it *can't*, but that it *doesn't*. Using the recline mechanism brings the footrest up, but the back stays largely unmoved. If I push hard on the back, it will recline just fine, but whatever springs it's connected to must be really tight because the moment I'm not putting active pressure, it snaps back into place.

I've done some research on back tension and thought maybe there would be some tension springs I could loosen to make it recline properly without me having to essentially plank myself in the chair, but I flipped it over and looked around with a light and couldn't see anything resembling tension springs. Also, while I had the chair on its side I was able to fully recline the chair with zero effort, but the second I turned the chair upright again the back snapped back up into place.

Is there anything I can do with this thing to allow it to fully recline properly? Or is this just working as-designed and there's nothing I can do to change it?

You are missing some key information.....

Age of recliner?
Brand?
Is this a Wall-hugger unit?
Look on the mechanism, see if there is a label with a manufacturer of the mech on it? if this is a uSA made piece, then it will be a Leggett and Platt or UltraMek. If there is no label it's probably Chinese.

I put in the title that it's a "Wittlich Swivel Glider". It's an Ashley Furniture Signature Design piece.
And as my OP says, I got the chair about a year and a half ago.
I have no idea what a "wall-hugger unit" is, or how I would determine if it is or not. If you can elaborate on how I'd find out, I'll be happy to check.
I double checked the underside and I don't see any labels down there.

Ashley motion is made in China. More likely your mechanism is damaged, because its an import there are probably not parts available. Contact Ashley for more assistance.