Originally Posted by
drcollie
I think based on your post, that your issue is with the delivery company, not Casco Bay per se. Let's go over a couple of things:
1) Pay before you get it. Yes. What product to you get to pay for it after its arrived? A new iPhone from Apple? A new TV from Costco? A book from Amazon? How about clothes from LL Bean? Every consumer product has to be paid for before shipping, because it's impossible to retrieve an item out of a customer's home once they have it. This is the standard in all parts of every consumer product unless you have arranged financing on a big ticket item.
2) A warranty covers manufacturer's defects in workmanship and parts. It does not cover damages or wear.
3) The Merchant and the Manufacturer are not responsible for damages caused by the delivery company. This is industry wide in all shipped goods, not just furniture. Goods are picked up from the producer in new condition from the dock of the manufacturer. Title changes hands for the goods to the delivery/shipping company as soon as it comes off that dock. This is by law, it's not a policy. So when something happens to the goods from the dock to your house, the shipping service is responsible. You have to go back to the delivery company to make it whole, and you SHOULD refuse delivery on anything that is not right when it comes off the truck. Trying to resolve damage issues after the truck has left your driveway is very difficult.
4) I have never heard of any company saying you have to put your life on hold for delivery for four months to get delivery without notice. That is an exaggeration and simply not true.
5) if all that is really wrong is some wax finish needs applying on the arm of a piece, you can do that in less time it takes to write out your post. It's literally a 1 minute job to do so. I have done it plenty of times.
Perhaps on your next purchase, you should buy locally. I think you would be more comfortable doing so, even if you have to pay a little more. Good luck.