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Duane, Back in December I pm'ed you with a couple of photos showing where a spring that attaches the springdeck to the frame of my H&M Springfield Lounger broke off. Have we heard anything from H&M regarding what can be done for a repair? The reclining mechanism is not the problem; the problem is that the springdeck is no longer fully attached to the frame.
http://i1260.photobucket.com/albums/...ps417de129.jpg
http://i1260.photobucket.com/albums/...psc037a909.png
Bumping this thread up as we are anxious to use the chair (it has been collecting dust for 6 months while we wait for an update).
Edited to add: We purchased this chair from The Keeping Room in 2009.
Hi Sarah,
Please send me an email to dcollie@keepingroom.com with all the information you have (including your full address, etc) and let me see what we can do to get this resolved and the chair back in operation. I looked at the photos and am unsure what is needed, but am going to forward them to H&M.
Thanks!
Sarah, please contact me on this so we can get this fixed for you. Call the store at 703-360-6399 or email me at dcollie@keepingroom.com. I need to get the model number of your chair and really we should send it back to H&M and they will make it all as good as new again.