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I agree with you. Unfortunately, the customer feels a repair is the way to go. Worst case, I will do a temp repair on the broken rivet and replace the nearly broken rivet to get them a couple more...

Unfortunately this was purchased 15-20 years ago. My fear is that it might be a pre-99 model that you mentioned in a separate post is no longer available.

I have a B&Y 4114 with a broken mechanism I cannot identify. Hooker sent me a replacement for a pre-2008 chair but it is not the correct one. Does anyone know what this mechanism is and if a...