Type: Posts; User: MJS20
Ok, that helped. The one side issue threw me off, but it makes sense that the whole thing needs replacing. The dealer is going to order it, so hoping it fixes the problem.
Duane, a tech came out to look at the recliner, charged for wd-40 and filling the back cushion, but did not fix the squeaking. It leans to the left and that is where the noise is coming from, the...
I knew you would offer some insight, thanks! It was a floor model purchased when Covid was closing everything down, so we felt fortunate to get it. The paper attached has a date of Oct 2018, so this...
Duane, I've been reading your posted warranty info and a bit confused, hoping you can clarify something. We have a Journey Lounger purchased in May 2020 and it has started to squeak a lot upon...
Duane, Are you familiar with Sherrill performance fabric, Malibu? It is nice looking, just wondering about the fabric. It seems to reflect light (sheen) and wondering if this is specific to the...
Do not click on those links if you do not want Scully and Scully ads all over your web pages! Sorry I did.
You confirmed our thoughts. Thanks for your honesty and transparency.
Our stores are open but very limited. I talked to one furniture store that is selling but not taking special orders for a couple of weeks. Another store claims to be running a tax sale but it is not...
Hi Duane, I am looking for updates on the H&M build times, in particular the JIT program. Had a reply from a local store tell me over the weekend it would be 4 weeks to order a recliner on the...
Definitely think some of the older stores that have been doing things a certain way for so long will have to change the way they do business. A local furniture store salesperson told me in an email...
Is Hancock & Moore open for new orders or are they just filling the ones they had before the shutdown?
I purchased the floor model with the gouge in the footrest (another thread). They ended up fixing it vs ordering a new one and did a great job. But I have found some other very small scuffs on the...
We saw one of these in a store and it was very comfy. Agree it is too shiny.
I just saw you had posted a letter that H&M is closing for a while, so sorry to hear it.
Hope they listen to you. We have been looking at nicer leather furniture and shocked at some of the prices from a couple of years ago. Did the tariffs do this?
Our new Ghent recliner looks to be top stitch and I really like it, very clean lines and comfortable. This was a floor model, so not a custom order.
The furniture company tech came out this morning. He looked at the footrest damage and said he could take it back to the shop and make it look better, but he was concerned about the location, the use...
Wow, thanks for that information, Duane. Yes, something got it, because it is gouged and a little scraped. I am going to discuss it with the tech because I don't see a satisfactory fix the more I...
I know, that was an odd place for a sticker! I got all the white but I can feel the residue, it's not really that visible. But that's not all. They had a hang tag on the top cushion and the plastic...
We just purchased a nice floor model H&M leather recliner. There was a sticker on the small bar (footrest) that apparently had been on there for some time as it was hard to get off and left a sticky...
Thank you. I was afraid there might not be a zipper on the back. If we have to get an upholsterer involved on the used recliner, we'll probably pass on it unless we can get them down on the price....
Hi Duane,
You often advise to replace cushion cores in H & M furniture. We are looking at a used Journey recliner, and everything looks good except for the cushions, particularly the back...