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Type: Posts; User: MJS20

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    Sticky: Re: Hancock & Moore, Bradington-Young Warranty Policy

    Ok, that helped. The one side issue threw me off, but it makes sense that the whole thing needs replacing. The dealer is going to order it, so hoping it fixes the problem.
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    Sticky: Re: Hancock & Moore, Bradington-Young Warranty Policy

    Duane, a tech came out to look at the recliner, charged for wd-40 and filling the back cushion, but did not fix the squeaking. It leans to the left and that is where the noise is coming from, the...
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    Sticky: Re: Hancock & Moore, Bradington-Young Warranty Policy

    I knew you would offer some insight, thanks! It was a floor model purchased when Covid was closing everything down, so we felt fortunate to get it. The paper attached has a date of Oct 2018, so this...
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    Sticky: Re: Hancock & Moore, Bradington-Young Warranty Policy

    Duane, I've been reading your posted warranty info and a bit confused, hoping you can clarify something. We have a Journey Lounger purchased in May 2020 and it has started to squeak a lot upon...
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    Re: Sherrill Fabrics now in the store

    Duane, Are you familiar with Sherrill performance fabric, Malibu? It is nice looking, just wondering about the fabric. It seems to reflect light (sheen) and wondering if this is specific to the...
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    Re: How to decide bookcase height

    Do not click on those links if you do not want Scully and Scully ads all over your web pages! Sorry I did.
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    Re: Covid-19 and how it will change the way you shop?

    You confirmed our thoughts. Thanks for your honesty and transparency.
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    Re: Covid-19 and how it will change the way you shop?

    Our stores are open but very limited. I talked to one furniture store that is selling but not taking special orders for a couple of weeks. Another store claims to be running a tax sale but it is not...
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    Re: Covid-19 and how it will change the way you shop?

    Hi Duane, I am looking for updates on the H&M build times, in particular the JIT program. Had a reply from a local store tell me over the weekend it would be 4 weeks to order a recliner on the...
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    Re: Covid-19 and how it will change the way you shop?

    Definitely think some of the older stores that have been doing things a certain way for so long will have to change the way they do business. A local furniture store salesperson told me in an email...
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    Re: Covid-19 and how it will change the way you shop?

    Is Hancock & Moore open for new orders or are they just filling the ones they had before the shutdown?
  12. Re: Hancock & Moore # 7039 Journey Lounger in Document Tobacco

    I purchased the floor model with the gouge in the footrest (another thread). They ended up fixing it vs ordering a new one and did a great job. But I have found some other very small scuffs on the...
  13. Re: Hancock & Moore # 7039 Journey Lounger in Document Tobacco

    We saw one of these in a store and it was very comfy. Agree it is too shiny.

    I just saw you had posted a letter that H&M is closing for a while, so sorry to hear it.
  14. Re: Spring High Point Market for April CANCELLED / POSTPONED

    Hope they listen to you. We have been looking at nicer leather furniture and shocked at some of the prices from a couple of years ago. Did the tariffs do this?
  15. Sticky: Re: A new feature for HANCOCK & MOORE customers - no charge option on cushion closure

    Our new Ghent recliner looks to be top stitch and I really like it, very clean lines and comfortable. This was a floor model, so not a custom order.
  16. Sticky: Re: A new feature for HANCOCK & MOORE customers - no charge option on cushion closure

    double post
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    Re: Leather recliner sticker residue

    The furniture company tech came out this morning. He looked at the footrest damage and said he could take it back to the shop and make it look better, but he was concerned about the location, the use...
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    Re: Leather recliner sticker residue

    Wow, thanks for that information, Duane. Yes, something got it, because it is gouged and a little scraped. I am going to discuss it with the tech because I don't see a satisfactory fix the more I...
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    Re: Leather recliner sticker residue

    I know, that was an odd place for a sticker! I got all the white but I can feel the residue, it's not really that visible. But that's not all. They had a hang tag on the top cushion and the plastic...
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    Leather recliner sticker residue

    We just purchased a nice floor model H&M leather recliner. There was a sticker on the small bar (footrest) that apparently had been on there for some time as it was hard to get off and left a sticky...
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    Re: H & M Journey Recliner Cushions

    Thank you. I was afraid there might not be a zipper on the back. If we have to get an upholsterer involved on the used recliner, we'll probably pass on it unless we can get them down on the price....
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    H & M Journey Recliner Cushions

    Hi Duane,

    You often advise to replace cushion cores in H & M furniture. We are looking at a used Journey recliner, and everything looks good except for the cushions, particularly the back...
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