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Yes, it’s our fault for not questioning why the invoice had no details but honestly at the time we didn’t even think twice about it. New lesson learned I guess.

I just took to the internet in...

According to the manager, and I quote, “they didn’t even realize that they still had the down cushion in leather sofas on the showroom floor.” 🤷*♀️

I’m guessing the ultra down is what they had on the sofas at the store. At the time of order, our assumption was that we were ordering/paying for down but since that’s not what was ordered I...

Yes I do but it just has the name of the sofa, no other details on it. 😔

I have the invoice but it just has the name of the sofa on it, no other details. 😔

That’s our thoughts too. They could have said “sorry we messed up on the order.” But no, first they tried to make it look like it was our fault but since I stood my ground telling them that we...

How bad is the “puddling” that happens over time with the down blend cushions?

We ordered the September sofas (2 of them) in leather and down blend cushions. When we got our sofas and I opened up...

Drcollie,
I realize this thread is a few years old but if you’re still active on here I am hoping you can shed some light on a H&M sofa cushions question for me.
Thanks in advance! 🙂