Search:

Type: Posts; User: drcollie

Search: Search took 0.02 seconds.

  1. Sticky: Re: How its Packed and HOW TO UNPACK - Hancock and Moore

    Yes, the guys on the loading dock will definitely help you load. In most cases, they will load you up while you take the Tour.
  2. Sticky: Re: How its Packed and HOW TO UNPACK - Hancock and Moore

    Old blankets are not ideal, a proper furniture pad is better. However, when you pick up at both the Hancock and Moore Factory (two Recliners) and Woodbridge (two end tables), they will be fully...
  3. Sticky: Re: How its Packed and HOW TO UNPACK - Hancock and Moore

    It all depends on how we ship it

    1) If we are shipping via Sun Delivery / America West, they will pick up in the H&M packing and usually transport to their local drop off partner (near you) in...
  4. Sticky: Re: How its Packed and HOW TO UNPACK - Hancock and Moore

    Recliners are easy. The key in unpacking one is to watch where your blade is relative to the furiture. You don't want to cut the leather on the chair.
  5. Sticky: Re: How its Packed and HOW TO UNPACK - Hancock and Moore

    You as the client have to decide at time of delivery if you can live with the marks OR can accept an in-home repair. If neither is acceptable, the piece should be refused. Ultimately its your call,...
  6. Sticky: Re: How its Packed and HOW TO UNPACK - Hancock and Moore

    Options are to:

    1) Refuse Delivery

    2) Sign the BOL and note the damages, take LOTS of photos, and then get ready to find the repairman in your area. They will not know of anyone and you have...
  7. Sticky: Re: How its Packed and HOW TO UNPACK - Hancock and Moore

    Staple marks from improper un-packing. This sofa was dragged over the staples on the inside of the carton.

    Remember folks, you have a say in how your furniture is handled and unpacked. Speak up...
  8. Sticky: Re: How its Packed and HOW TO UNPACK - Hancock and Moore

    This is NOT how you want your Hancock and Moore Sofa to be unpacked. It's standing on end, and then drops when the last screws are released and gets dragged along the carton staples, which can then...
  9. Sticky: Re: How its Packed - Hancock and Moore

    Here's what the sofa looks like when upside down. Remove the tape and slide off the protective cover. Don't let the tape contact the leather, it can pull off the pigmentation on the hide if you do....
  10. Sticky: Re: How its Packed - Hancock and Moore

    An update to this thread. I have unpacked thousands of Hancock and Moore sofas over the decades, and this is still the best way to do it. By using this method, there is no stress placed on the sofa...
  11. Sticky: I just had a customer and one of our forum...

    I just had a customer and one of our forum members take delivery of his H&M Sectional via HDS and it was scuffed / lightly damaged because the delivery service unscrewed the sofa while the box was...
  12. Sticky: more photos

    more photos
  13. Sticky: How its Packed and HOW TO UNPACK - Hancock and Moore

    One of the reasons that Hancock and Moore always arrives in great condition is the way they pack their furniture. Here's a typical sofa pack that came in early this week. I thought I would document...
Results 1 to 13 of 13