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I would save yourself the trouble of trying to replace the broken rivet (didn't know you were an upholstery shop, thought you were a consumer). They always fail - 100% of the time usually in the...

If you got close to twenty years out of it, the recliner owes you nothing. Treat yourself to a new one. In promotional leathers about $ 1,400 (or less) from most dealers (B-Y 4114).

Definitely two different mechs. You would have to contact the dealer you purchased that through to resolve that issue. Look for stampings or ID marks on the original mechanism that might help get...