Re: H&M Extra Full vs Extra Firm Cushions
Yes, you can order 'extra full' on any H&M piece, for either the seats or the backs. Also "extra firm" (Plus1, Plus2, Plus3, etc). All at no extra charge.
Be careful on the firmness mod. I would not recommend over a Plus 1, based on reports back from customers who have ordered Plus 2 and Plus 3. If you order them too firm, then you'll have to pay for the replacement inserts.
Extra full means overstuffed. This can be alarming when you first see the piece as it looks like a pumped up beach ball with a high crown to the cushions. In many pieces (especially the # 2038NB Austin High Back Tilt), they settle in nicely after a few months of use.
Carmela, what you are seeing is what H&M calls 'puddling' and is unavoidable in any leather furniture. It all does it to some degree. If you think yours is excessive, then we take a digital photo and post it here or email it to me so I can have a look. We can return the casings to H&M and have them remove some material from the top and resew it if need be. Let me take a look first.....then we can discuss.
Duane Collie
Straight answers from thirty years in the business.
My Private Messages are Disabled - Please ask questions here in the forum
I ask that you do NOT call my store with general furniture questions, that is what the forum is for