A primer on shipping furniture:

There are two basic ways to ship furniture: Common Carrier Truck and the Specialty Delivery Services. Both have pros and cons.

Common Carrier Truck:

Pros: Very fast transit times. Rates are reasonable if you ship at least 100 lbs and can take delivery at a business address (note that having a home based business does not meet the definition of the term). If properly packed, damage claims are low.

Cons: Must be well-packed to avoid damage. Drivers will load off the truck and little else. No unpacking service and inside delivery is limited. Steep upcharges for residential deliveries. Claims for damages can be a real headache.

Blanket Wrap Service:

Pros: No need to pack as in Common Carrier Ships, they will pack for you. Two men will bring the pieces all the way in your home and set them in your room for you. Good call-ahead service. Prices good if ordering more then one piece. They can do Sat/Sun deliveries in some instances.

Cons: SLOW. You can wait weeks for pickup and delivery as they must route more efficiently than Common Carriesr. Crews will not move old furniture or dispose of it for you. Most services demand to be paid via Money Order or Cashiers Check only.

As consumers its important to understand what the delivery/fright company personnel will do for you, and do not expect more. That's a frequent mistake people make and then they get angry because the delivery team will not move their old sofa into the basement, etc.

If you do want extras, offer a tip if you make a special request. Some drivers will take them, some not.

Damage claims are usually low, about 1 to 2 percent with either service. If you have damages, contact the shipper at once, not your selling store. Damages are the responsibility of the shipper. If a piece appears damaged beyond say a small marker touchup, REFUSE the piece! Never accept broken items and if you choose to do so, make clear notes on the Driver's copy of the Bill of Lading.

Duane