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Thread: Hancock & Moore Cushions

  1. #11
    Join Date
    Jan 2010
    Location
    Eastern NC
    Posts
    126

    Default Re: Hancock & Moore Cushions

    Hi levitt11...You make an excellent point regarding getting older and perhaps needing firmer seat cushions. Thanks.

    Duane...The tag on my Evening sofa doesn't say anything about cushion cores. I know I didn't change my cushions from the 'standard' when I ordered last year. When my cores eventually need replacing, what would I ask for? I have registered my sofa's number (10468960001001) with H&M. Is there coding in this number to identify the cores?

  2. #12
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    11,110

    Default Re: Hancock & Moore Cushions

    Yes, you will have standard cores, and when you registered, that tied your name to the database of all the production specs for your sofa, so there will always be a record of what you have should you call in.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  3. #13
    Join Date
    Jan 2010
    Location
    Eastern NC
    Posts
    126

    Default Re: Hancock & Moore Cushions

    Quote Originally Posted by drcollie View Post
    Yes, you will have standard cores, and when you registered, that tied your name to the database of all the production specs for your sofa, so there will always be a record of what you have should you call in.
    If I decide to replace the seat cushions later with firmer cores would that be considered an "upgrade"? Is there a charge for a change such as this?

  4. #14
    Join Date
    Jul 2008
    Location
    Alexandria VA
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    11,110

    Default Re: Hancock & Moore Cushions

    Officially the answer is 'no', you can only get replacements of the original core that was ordered when it was built. But if you contact your friendly dealer and that dealer knows whom to call at H&M <wink>, it might can be wiggled in for you at no charge.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  5. #15
    SC Gentleman Guest

    Default Re: Hancock & Moore Cushions

    Duane,

    Do the last digits on registration designate the cushions for seat and back? In this instance 001001

    SC
    Last edited by SC Gentleman; 12-13-2011 at 08:30 PM.

  6. #16
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    11,110

    Default Re: Hancock & Moore Cushions

    I have to say I have no idea what the code sequence means - though they can tell at H&M.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  7. #17
    Join Date
    Jan 2013
    Location
    Portland, OR
    Posts
    168

    Default Re: Hancock & Moore Cushions

    After two weeks of us sitting on either end our new H&M Lynne sofa, the end cushions are decidedly more broken in than the center one; try to lie down on it and you might think there's a camel underneath. So I was thinking about rotating all the cushions weekly, when I'm also wiping the whole couch down with a damp cloth.

    Good idea?

  8. #18
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    11,110

    Default Re: Hancock & Moore Cushions

    Absolutely. Cushions and leather definitely have a break-in period, so you can rotate them if the segments fit. A lot of the H&M pieces have tailored inner corners so they don't rotate into different positions well.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  9. #19
    Join Date
    Jan 2013
    Location
    Portland, OR
    Posts
    168

    Default Re: Hancock & Moore Cushions

    Pretty sure all the seats are the same and all the backs are the same on this one. Thanks!

  10. #20
    Join Date
    May 2013
    Location
    NJ
    Posts
    66

    Default Re: Hancock & Moore Cushions

    Quote Originally Posted by crunchysue View Post
    After two weeks of us sitting on either end our new H&M Lynne sofa, the end cushions are decidedly more broken in than the center one; try to lie down on it and you might think there's a camel underneath. So I was thinking about rotating all the cushions weekly, when I'm also wiping the whole couch down with a damp cloth.

    Good idea?
    Crunchysue, may I ask which cushions you have on your Lynne sofa? Standard?
    I know DH will not sit on the middle one, he never does... I guess I'll have to do it... a lot LOL

    Duane, Will the difference - between cushions used more often and the ones not - be more noticeable with Standard cores or Ultra Down cores or the same?

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