I know this is an old thread but it is very informative. Thank you for it.

Based on your explanations, please clarify one thing please. On a custom order, If a leg is broken during shipping to the local dealer, does that mean the local dealer will repair it as best they can. I ask this because my dealer advised they have ordered a new ottoman, and are letting me keep the damaged one until the new one comes in. I am keeping protective covers over the leather ottoman, so there won't be any wear.