New leather recliner, back not aligned with arm?

[motifone]

Hello

Just received a new recliner we custom ordered. This is a $2k recliner, so expectations should be high. We liked the recliner for its clean profile.

On the recliner we received, the back (when up closed) does not cleanly hug the arm. In fact, there's about a 2" gap. This gap is not present on floor model or online example. See pic of ours compared to manufacturer example.

Is this a tolerance to be expected? Seems awfully large to me, and the chair looses its clean look.

I need to talk to the store, but would be curious on opinions. thanks you kindly.