New leather recliner, back not aligned with arm?

[motifone]

Thanks, Duane!

[motifone]

Chair was finally returned to us repaired. Gap was improved, though still short of what it probably should be. The chair also has new scuffs/scratches from all the transit and handling. I'd hate to wait for another total remake, so I think we are at the point the store will need to do a price adjustment on the chair to reflect the quality. Duane, is it customary for the store to name a number when offering a discount for keep-as-is, or, as the customer should I state a $$?

Also, I'm attaching a pic (pardon, it is tipped sideways)... what makes the leather buckle like that -- how they glued the seem in the opposite side? This is flap, so I can reach my hand in there and feel where leather was glued or adhered. Can the use of heat from a hairdryer perhaps flatten this out some? Just ruins the clean tailored look.

[drcollie]

Moving pieces back and forth does sometimes cause scuffing. Depending how severe, you can probably get most of it so its not noticeable with a little protection cream /conditioner application. That's how I deal with most of them at my store. As to dollar adjustments, that's between you and the store - some do, others don't. If you do ask for that, its a good idea to tell them what you would think is appropriate.

Yes, try a hairdryer on that spot or simply push it into the heat of the sun for a few hours. Sometimes that will do the trick!