Any time you have something delivered, check for damages BEFORE you sign the paperwork. This applies to furniture, or anything else that has been shipped to you. Every truck driver on the planet will hand you a slip of paper to sign or an electronic board and when you do sign it, you are acknowledging receipt in good condition.

Once the guy has left, then most people start inspecting. Guess what - its too late now. Your chance of successfully pursuing a damage claim just got cut in half. All damages are the responsibility of the shipper - not the merchant. Read that line again! But I can tell you from years of experience, the merchant is the one who gets the damaged goods phone call and the customer signed the delivery receipt free and clear nine times out of ten.