Hancock and Moore Lounger Problem

[Juanita Morales]

Hi,
I have a new Hancock and Moore lounger and the footrest hits the carpet when I put it down. The store I bought it from told me to put coasters under the legs to raise it higher and while I suppose that would work, I can't help but wonder if the mechanism can be adjusted to fix the problem instead of unsightly coasters. I included a photo so you could see what I am talking about. Thanks in advance for your help.