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Thread: Hancock & Moore Austin Tilt Back #2032NB

  1. #11
    dbuco Guest

    Default Re: Hancock & Moore Austin Tilt Back #2032NB

    Hello, I am a newbie to this. I read your posts and then ordered the replacement gas cylinder from H & M --- as the store I purchased the chair from is now gone!

    Now I have the parts but am unsure as to how to take the back of the chair off. The very bottom looks stitched. It doesn't look stapled. There are these brass things at the top of the back. I thought I could take it apart and fix it , then take it to an upholsterer to get it put back together.

    Thanks, Debbie

  2. #12
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    12,691

    Default Re: Hancock & Moore Austin Tilt Back #2032NB

    If you are unsure how to proceed, have an upholstery service come to you. Many can do it in your home and there is no need to take the piece to their workshop. Good luck.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  3. #13

    Default Re: Hancock & Moore Austin Tilt Back #2032NB

    Mr. Collie,

    I was reading on your forum regarding Hancock and Moore furniture. My strut on my Austin (guess) chair needs replaced.

    The information is the following: Bloc-o-lift 0187bc 0620n 057/93 20020011.

    Do you have the part? How much? Do you accept credit cards? Should I call you directly or place the order through email? How long?

    I have already removed it.

    Thanks.

    Hope you are doing well and are having an enjoyable weekend.


    Steve

  4. #14
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    12,691

    Default Re: Hancock & Moore Austin Tilt Back #2032NB

    I just sold my last (2) gas struts on Friday of last week. I will order some more as I like to keep them on hand. Will take about 10 days for me to get them back in stock. Will advise back on this thread once I have them.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  5. #15
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    12,691

    Default Re: Hancock & Moore Austin Tilt Back #2032NB

    Gas sturts are back in stock. $ 60 each and $ 8 to ship Priority Mail. You may call the store with a credit card (703-360-6399) or paypal to keepingroom@gmail.com
    Last edited by drcollie; 15 Hours Ago at 10:33 AM.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  6. #16

    Default Re: Hancock & Moore Austin Tilt Back #2032NB

    Quote Originally Posted by drcollie View Post
    Gas sturts are back in stock. $ 60 each and $ 15 to ship Priority Mail. You may call the store with a credit card (703-360-6399) or paypal to keepingroom@gmail.com
    Mr. Collie,

    Thanks for the update and especially for keeping this forum up with all the excellent information and expertise.

    It is greatly appreciated.

    Steve

  7. #17
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    12,691

    Default Re: Hancock & Moore Austin Tilt Back #2032NB

    In the mail to you, I found out I could get those struts in a USPS padded envelope that is flat rate so shipping is $ 7.00 less than putting it in a box....Thank you!
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

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