This is why I love this company.....

Last week a customer came in and ordered a # 4957 Ellie Sofa, which is a fairly large piece. She was very excited to get it, being younger, this was her first major post-college furniture purchase, and a big expenditure for her and her husband. Its going into an apartment, so I cautioned her to check the doorway and fitment egress over the weekend and let me know.

Well, the front door to the apartment was too small. No way this big sofa was going in that door, but I told her I'd run it by Jimmy Moore and see if he had any ideas. Then I asked her to draw a diagram of her door entry way with measurements and photo the door and hallway. Her husband did an exceptional job of doing that, so I had a lot of detail info to fax down to Jimmy.

Perhaps Jimmy was impressed with the detail of the drawings and photos, as it was clear to us this was a customer who REALLY wanted this sofa, but in any case he literally called a staff meeting at the H&M factory to try to figure out how to mod this sofa. Himself, the Frame Plant Manager and the Production Manager all got together and they said they would make this sofa in two parts so it could be assembled inside the apartment, by making a separate frame base that can be screwed on. The upcharge was only going to be $ 350 for what is essentially a custom one-off sofa.

This is something that most upholstery makers just will not do. Or, if they agree to do it, charge such a ridiculous sum for custom work that it blows the deal out of the water. This mod requires hand-building the whole base of the sofa, changing all the exposed wood dimensions, and reinforcing it so it will take the stress of being a 2-piece unit.

H&M shows me once again they will always try to go the extra mile for their customers - and its why I enjoy selling and representing their products. Their owners and executives are never to busy to talk to a small dealer, nor do they sit in their ivory towers delegating to middle management. They roll up their shirtsleeves and work hard to make things happen.