Maybe you have heard the saying "Trust is Earned Every Day"? To me that is so true, having worked for decades in a very big company that served other companies of all sizes. Companies don't stay the same year in and year out, they change as their leadership changes. I think everyone would be appalled by the GM ignition switch situation and the devastating outcomes that have impacted quite a number of families. However I do believe Companies that face such tragedies tend to recognize that the status quo isn't an option. They change or disappear.