I believe you ordered from another store as I stopped using Sun back in October, yes? I always inform my customers what method of payment is accepted by the delivery companies as well. That is correct you must clear a travel path for them in your home with adequate clearances, and if you have snow on the ground, be sure to clear it off the drive and walk with some calcium chloride or similar. When you are lifting sofas, you can't see your footing - keeping the pathway clear of ice and snow assures the safety of the delivery team AND your lessens the chance your new furniture might be dropped. Sun does a very good job in 95% of all deliveries, I'm sure yours will go smoothly, don't worry.