Page 3 of 3 FirstFirst 123
Results 21 to 27 of 27

Thread: Casco Bay Furniture

  1. #21
    Join Date
    Jul 2009
    Posts
    681

    Default Re: Casco Bay Furniture

    Duane, by insisting that you're their competitor, they also put themselves in the same category as you. Doesn't that mean that they're also putting you in the category of H&M?

  2. #22
    Join Date
    Jun 2014
    Posts
    22

    Default Re: Casco Bay Furniture

    Has anybody here tried calling Casco Bay with their questions and concerns, as they suggest? I'm curious what they would say, especially as it appears that with each edit of their blog post they're increasingly at a loss for words.

  3. #23
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    11,567

    Default Re: Casco Bay Furniture

    The Casco Bay rant about "My Furniture Forum" keeps getting smaller and smaller every time I go back to read it. Not much left of it anymore, good thing we archived the screen shots of it each visit to their web page for the historical archives.....
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  4. #24

    Default Re: Casco Bay Furniture

    I am going to be in the Hickory area. Does anyone have the address of the the small factories they use or the address of their imaginary showroom?

  5. #25
    Join Date
    Jul 2009
    Posts
    681

    Default Re: Casco Bay Furniture

    Following the dust-up here, they have indicated that one of their manufacturers is "Jonathan Wesley Furniture of Taylorsville, North Carolina". Another is described as "David", based in Conover, North Carolina. The "factory showroom" is located at Peace Transport, in High Point; you would have to schedule an appointment.

  6. #26

    Angry Casco Bay Furniture

    I wish I had read this thread of information BEFORE I made the mistake of buying from Casco Bay. I DO NOT recommend doing business with Casco Bay Furniture.
    First of all, the "sofa" they sold me really turned out to be a loveseat (only seats 2 comfortably) The measurements of the sofa (length) seemed to fit with what I needed for a sofa, but when I actually unwrapped the sofa it was a huge let down. The rolled arms are so huge, they take up 20" each of the total length of the sofa.
    On top of that, the buttons on the seat of my sofa started to come undone within 2 months.
    When I spoke with the salesman on the phone, he recommended a certain kind of leather for the sofa, since I have two cats. Well, the promise of "easily wiped off" scratches was another misrepresentation by Casco Bay. The scratches do not rub off & the leather treatment cream Casco Bay sold me does not work at all.
    I had the hardest time trying to get a response from Casco Bay in reference to the problems I have with their sofa & the workmanship.
    You're right about not being able to find out exactly where their factory is located. It must be a state held secret. If I could find out the location, then I could file a YELP complaint against this company.

  7. #27
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    11,567

    Default Re: Casco Bay Furniture

    I think you really have to know whom you are doing business with. I have found the best policy is honesty, even when a customer doen’t like what they hear. For example, when someone asks me “What’s the best leather to select when there are cats on the sofa?” My reply is typically “There isn’t one, if a cat digs in and scratches the leather, its always going to be visible.” Cat claws are powerful enough to get through your skin and draw blood, so they are certainly powerful enough to penetrate the upper layer of leather, which is an animal skin. Just like rubbing lotion on your clawed skin doesn’t stop the bleeding, neither does rubbing conditioner on leather make the scratch go away.

    Tufted buttons can be either sewn on (the correct way, takes much, much longer) to tagged on using a needle-like tool. As you can probably figure out, the tagged on ones tend to come off, the sewn on ones far less likely to do so. A tufted seat cushion can be done in 20 minutes with a tagging gun, sewing them on make take an entire 8 hour day and that comes back as a higher priced item.

    Always look at the inside width of a sofa before you order, some of those rolled arms ARE big and they will reduce the available inside space considerably. Track arms offer the smallest footprint and most interior space.

    It’s the usual quandary, folks want to save money yet want top quality and assurances they to are getting the best. The fact of the matter is you can’t get a low price and the best quality. There are a lot of sellers out there that are not truthful, and will either lie to you or mis-represent to get the sale, or they just don’t know. I know at my store that you may not get the price you want to pay, but you will also never get lied to, either. I’d rather let you go shop somewhere else than compromise my integrity by telling you something that is not true.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •