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Thread: Leather Cleaning & Conditioning Protocol for all brands

  1. #1
    Join Date
    Jul 2008
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    Alexandria VA
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    Default Leather Cleaning & Conditioning Protocol for all brands

    I am revising the care thread on leather after spending many hours researching it with both Hancock and Moore as well as the experts at Leather Solutions. This thread will replace the one previously posted.

    Hancock and Moore switched from Leather Magic to Leather Solutions as their 'go to' for leather care and issues. I have been reluctant to make that switch, and a primary reason is because the Leather Solution product is more costly product to buy and more involved in application. However, I am convinced this is the right way to go after numerous phone conversations with both companies. Leather Solutions actually is the trainer and educator for not only Hancock and Moore's staff, but for many other leather houses as well. As they told me at H&M "Pamela at Leather Solutions is one of the best in the industry - if not THE best - and her products work, and work well". So I called Pamela up and we chatted for over an hour. She convinced me with her depth of knowledge to the point that I am considering taking her 2-day course to become a Certified Leather Technician.

    Let me cover some of the basics here for you. Most stores you buy leather furniture from will tell you one of two things. 1) You don't have to do anything to it, or 2) You need to purchase our warranty protection program for $ 395. Both are the wrong answers. And, you will even get some information from the makers of the pieces that is not entirely correct. They will say "Just wipe it down with a damp rag". While that won't hurt your pieces, its not really getting the job done, either. That's done for warranty concerns, nothing more. Imagine if you got in the shower and never used shampoo on your hair. Getting it wet day after day is not getting it clean, is it? Same with leather.

    As Pamela explains it to me, there are three steps to proper leather care. CLEAN - SOFTEN - PROTECT. And if you do that every three to six months you will be 'taking care of your cow' as she puts it. Eliminate any one of the steps and you are skipping over a critical part. You paid a lot of money for your Hancock and Moore, and it will last -but you have to do some maintenance to prevent it from discoloring and cracking over time. Leather gets dirty, dries out and can get soiled and crack. These products will go a long ways to prevent that. In fact, don't do any maintenance to your leather and what will happen is it will darken from dirt and body oils, then begin peeling and cracking. I've seen it happen many, many times. Note too, that soiling is more frequent in summer months when we are in shorts and t-shirts vs sweaters and long pants in the winter. Also, folks that are on heavy medications can sometimes cause leathers to react to the chemicals coming off their bodies, so if that's you - keep an eye on your leather and see if its changing color.

    There are three kits available for care.

    Kit 1 * Protected or Top Coated Leathers (this is the vast majority of most leather furniture) $ 49.95 (cleaner, softener, protection)

    Kit 2 * Pure Aniline or Natural Leathers (naked, unprotected) $ 49.95 (cleaner, softener, protection)

    Kit 3 * Aniline Pull Up / Waxy leathers $ 74.99 (cleaner, softener, 4 oz pull-up oil, 4 oz pull-up cream)

    Kit 4 * Aniline Burnished leathers $ 74.99. (cleaner, softener, 8 oz pull-up oil)

    Shipping on any kit is $ 14 (USA only).
    If you buy (2) kits at one time, then shipping for both is still just $ 14
    as all go out USPS Medium Flat Rate Box.

    Now, what is Kit 3 / 4 ? That takes a little explaining. Hancock and Moore has many leathers that are an oiled pull-up and has a waxy topcoat. Tiburon and Tuscany are examples of that. A pull-up leather is designed to show color bursts when pressure is applied. Some people will say "it shows scratches" which is not entirely correct, but very common to hear. The oil cream will re-vitalize that pressure point however most of H&M's pull up leathers have a waxy topcoat, so you need to apply the wax to it AFTER the oil cream. Always do a test area first. If you don't know if your leather requires oil, or wax, or both...let me know what leather you have and I can tell you the right product.

    This is THE ONLY PRODUCT RECOMMENDED BY HANCOCK AND MOORE FOR THEIR LEATHERS. That means that if you use other products, or dealer-sold add-ons like 'Guardian" and a problem develops with the hide, they will only consider a replacement if an approved product has been used on the leather.

    You can call my store to order at 703-360-6399 with a credit card or paypal to dcollie@keepingroom.com if that's easier, be sure to include your name and address in the PayPal and which kit you need. I'm sorry these kits are this costly, I know that can be a turn-off and I thought long and hard about carrying them because of the cost. I was convinced by the top leather guy at H&M that this was the way to go however - so I will be trying one out myself on my pieces at home very shortly.

    Have questions about care procedures? Please ask them in this thread....

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    Oh, and when you DO order from The Keeping Room, you get not only the kit, but a copy of LUXE interior design magazine (newsstand price $ 9.95) as well as a Hancock and Moore mini-catalog included in the box at no extra charge. The freebies are subject to stock on hand.

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    Last edited by drcollie; 2 Weeks Ago at 04:24 PM.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  2. #2
    Join Date
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    Alexandria VA
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    Default Re: Hancock & Moore Leather Cleaning & Conditioning Protocol

    So here's a test for ya'll....a customer and forum member was in the store asking about the product so I said "Let's see what it does!" And I pulled out a spare Capri Camel leather I had, which is one of the GR 4 naked leathers. Gridded it out with a Sharpie, and the left side was untreated, the right side with Leather Solutions Softener Cream and then followed by the Protection cream for Aniline hides

    Then I went and got the nastiest chemicals I had around the store. WD-40, which is an oil, Vinegar (acid), Ammonia (acid) and some hand lotion, since I have a lot of ladies asking me about that one.

    P.S. The permanent marker is FOREVER - and will never come out.

    Here's the first photo - the spills just done:

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    Put the bottles down, walk to the back and grab a paper towel and blot it up - we do not want to scrub these, or use water on them. Just blot them and let them be:

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    After 10 minutes:

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    After almost two hours:

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    Three days later - only the oily WD-40 remains on the untreated side, and its very faint. It will probably work out over the next 3 to 5 months. So much for the myth that you can't buy naked leathers for everyday use!

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    Last edited by drcollie; 03-31-2015 at 11:27 PM.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  3. #3
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    Default Re: Hancock & Moore Leather Cleaning & Conditioning Protocol

    Thread is OPEN to comments and questions.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  4. #4
    Join Date
    Aug 2013
    Location
    Los Altos, Calfornia
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    Default Re: Hancock & Moore Leather Cleaning & Conditioning Protocol

    Would you recommend the same cleaners for a BY couch?

  5. #5
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    Default Re: Hancock & Moore Leather Cleaning & Conditioning Protocol

    Yes, for all leathers. I even use that kit on my leather car interiors.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  6. #6
    Join Date
    Aug 2015
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    19

    Default Re: Hancock & Moore Leather Cleaning & Conditioning Protocol

    If we use the appropriate Leather Solutions kit 2 or 3 times a year, do you still recommend a more frequent wipe with water or water and mild soap? Also, if we spill something, any steps we should take? Thanks.

  7. #7
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    Default Re: Hancock & Moore Leather Cleaning & Conditioning Protocol

    I'd not use the soap, but you can do a damp (not wet) wipedown as you see fit.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  8. #8
    Join Date
    Aug 2015
    Posts
    15

    Default Re: Hancock & Moore Leather Cleaning & Conditioning Protocol

    I'm looking at your Leather Solutions kits. I have Atticus Java which is described as having a "slight" pull-up effect. But it appears to have the same wax coating as other pull-up leathers. I saw a post where you mentioned using Kit 2 on Yardley because it was a "mild" pull-up leather and you didn't think Kit 3 was necessary.

    Is Kit 3 required for Atticus Java? Kit 3 had the wax pull-up cream in it. Is that important to use on Atticus Java to keep it looking good and somewhat stain resistant?

    In the past on my other leather pieces I only cleaned and conditioned the seating areas, or areas that came in contact with skin oils like arm rests. Is that okay or should I be doing the entire piece?

    I've read that pull-up leather can be sprayed with Scotch Guard to protect it against stains, but I've never done that. Does the protection cream, etc in Kit 2 or 3 help with stains? I saw your panels on Capri. I just don't know how that compares to Atticus.

    Thanks Duane.

  9. #9
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    Default Re: Hancock & Moore Leather Cleaning & Conditioning Protocol

    For Atticus, you would want the Aniline kit. You don't have a true pull-up hide in the sense of needing the extra product. I do the entire piece, because cleaning and softening is needed on all parts of the hide. You could probably skip the "Protection" part on the outside back and arms, but that's the least likely to run out of all three products in the kit. I've never used Scotch Guard on leather and yours is the first I've heard of that suggestion. I suppose you could, but why take the chance of chemical damage when you have the correct Protection agent in the kit that does barrier against spills.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  10. #10
    Join Date
    Aug 2015
    Posts
    15

    Default Re: Hancock & Moore Leather Cleaning & Conditioning Protocol

    I've been reading about the leather protector. The problem for me with aniline leather is I have really oily skin. I'll have to use a head rest protector of some kind. Protector and conditioner helps, but it won't stop my oil.

    On the seat cushions I'll get two dark spots where my legs crossover the cushions. There really isn't any way to stop that. I've tried cleaning and conditioning more frequently but with relatively new furniture I won't know how well it's working for a couple of years.

    Does H&M sell individual seat covers? I thought about buying one for my chair and one for the couch. In five years I can put them on and the dark spots on the cushions are gone! I saw H&M had seat covers listed in their price book, but I wasn't sure if that was like their headrest covers, which are basically rectangular pieces of matching leather with sewn edges or whether that was the price for replacing the seat cover that came with the furniture.

    Are new seat covers a custom item or was that price in the price book for those?

    Right now I'm going to clean and condition the leather every 3 months. But I'm still expecting some dark streaks. On the Atticus Java they won't be too noticeable.

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