Hancock & Moore, Bradington-Young Warranty Policy

[drcollie]

Warranty Policy for Hancock and Moore, and Bradington Young. H&M warranty updated January 2021

[barbja]

Duane,

Can you post page 7+ so that we can see the rest of the hide prices?

I think this is valuable information for those of us that could want it for COL for, like, say, something your designer has picked out but you don't like any of the leathers they have cards for so, when she's picking out the leather for a set of H&M Shea chairs, you've asked her to pick a H&M leather for the non-H&M ottoman too.

If its too many pages, it could be helpful to just post the general prices for each class, then get the square footage for her specific one later. For now, I'm just going with a 55 sq average. Since I need 85 -- gonna need two hides no matter what anyway.

Thanks!

[drcollie]

Sure, be glad to. Keep in mind this is a Published Retail price list and no dealer sells at these prices. Typical selling price is 60% of what you see posted here. If ever ordering hides, know that all hides have flaws in them that must be 'cut around'. You will need to allow about 25% for waste if ordering by square footage.

A better way, and you will see this mentioned on this page, for a COL Ottoman, is to have your H&M Dealer mail a photo of the ottoman you want to buy (with all measurements), and then let H&M cut the leather for it based on the info provided. That way all the bad stuff is gone when ready to go to your ottoman company. Less shipping weight, and ultimately less cost to you I would think.

[drcollie]

Be sure to REGISTER your new HANCOCK and MOORE piece to give you specific warranty benefits as the original owner such as free inner core replacements, etc. You can do so on-line under the CONTACT US button on their website or go to this link:

http://www.hancockandmoore.com/Registration

[SueCT]

I did register my sofa. Do I remember correctly that at some point you said H&M was sending out a sample kit of the leather solutions after you register your furniture?

[drcollie]

I don't really know what H&M does from day to day with Registrations and hand-outs. Sorry.

[Crizzle]

Hi Duane,
Curious if you've heard of any changes recently to H&M warranty registration process. I went to their site to register, entered all the info, and then it kicked me back to their homepage. I wasn't sure if it actually took, so I waited a day and called to see if they received the registration. The person in customer service told me that they were no longer doing warranty registrations online and to just contact my dealer with any issues.

[drcollie]

They have been on again, off again, on warranty registration. They originally dropped it last summer 2020 saying it was too much work to input the data. I pitched a fit about it - literally - the argument being if a dealer goes out of business or retires, etc., they need a vehicle to be able to track the original owners as there are certain benefits to that original owner not allowed to those who buy H&M on the secondary market. So after many meetings, they agreed to reinstate it and put it back on the website, where it is today. http://www.hancockandmoore.com/Registration

As far as I know it works. I am not surprised if a customer service person told you it's not viable, it's not handled in that department and they may not know it was reinstated. Contact your selling dealer to verify - calling H&M direct as a consumer is never a good plan.

[Crizzle]

Thanks for the background. Tried a couple of times with that link, but after submitting it kicks back to the home page with no confirmation or anything... so not sure if it took. I'll follow up with my dealer and have them contact H&M to see.

[drcollie]

The most important thing is to hold onto your receipt from the store, which almost no one ever does. That's more critical than the warranty registration itself. I recommend taking it and putting it in the bottom of the seat cushion, that way its always with the piece.