Sometimes these returns can be a struggle, it happens to my store as well. The whole production and delivery cycle is designed to go one way - to the retail customer. When you try to make it go the other way, it's like trying to put toothpaste back in the tube. It is, without a doubt, the most frustrating part of my job to manage a warranty repair and/or return. The speed is glacial at best, and there is nothing I can do to make it happen quicker, believe me I have tried. It's a major failing of this industry and its across all suppliers and all delivery services. I would say 58 days does not shock me, that's more the norm, and it's shameful and embarrassing for me as the selling dealer. Thankfully they are few and far between and I don't have many.

The local dealer should never charge for pickup and delivery on a warranty item if you are within a reasonable distance from their store (50 mile radius). That's bad business.