Results 1 to 2 of 2

Thread: A reminder to those having furniture shipped via Delivery Company

  1. #1
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    15,883

    Default A reminder to those having furniture shipped via Delivery Company

    One of the most frequent causes of delays in scheduling your order arrival from the delivery company is failure to communicate. Most often, and this seems to be occurring more frequently, folks are not picking up the calls from the delivery company because they don't recognize the incoming phone number on their caller ID. I would estimate that about half of all my tardy delivery issues are due to this occurring. In this day and age, you are getting more telemarketing calls than ever before (I get about twenty a day at the store) and I know it's frustrating and there is a tendency to screen callers. However if you know you have a delivery coming to you - my advice is to take ALL the calls you get until your new pieces have arrived.

    Most these white glove delivery companies will not try all that hard to make contact after the initial call. They will call once, then it may be several days to another week before they call again. 90% of all delivery time issues can be solved if through communication on delivery dates.
    Duane Collie
    Straight answers from thirty-six years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum.

  2. #2
    Join Date
    May 2010
    Location
    Columbus, OH
    Posts
    562

    Default Re: A reminder to those having furniture shipped via Delivery Company

    Like they don't answer the phone the day of the delivery? That seems pretty dumb! If this is the call beforehand to schedule the delivery, does the company not just leave a message so the deliveree can call back?

Similar Threads

  1. Delivery Company rec?
    By brsett in forum Customer Reviews & Shipping Information
    Replies: 1
    Last Post: 08-28-2013, 04:43 PM
  2. Freight Delivery Company recommendations
    By ceasar2k6 in forum The Lobby
    Replies: 7
    Last Post: 08-09-2013, 11:56 AM
  3. Looking for a good quality furniture company
    By crsimao in forum Wood Case Goods, and Chairs
    Replies: 0
    Last Post: 03-26-2013, 10:28 AM
  4. Colonial Furniture Company?
    By dboneusc in forum The Lobby
    Replies: 1
    Last Post: 11-16-2012, 01:38 PM
  5. Nantuckit Furniture Company
    By nighthawk in forum The Lobby
    Replies: 7
    Last Post: 04-04-2012, 01:02 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •