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Thread: Update to White Glove Delivery Service - changing companies

  1. #11
    Join Date
    Nov 2017
    Location
    silicon valley, ca
    Posts
    32

    Default Re: Update to White Glove Delivery Service - changing companies

    We have now had two deliveries (sofa and then two recliners) with Sun Delivery. We're in Silicon Valley, CA, so they pick up at H&M and then uncrate at their Las Vegas hub. They re-wrap the items, before sending them out for regional delivery.

    I've been very impressed with their quality of service. They contact you well in advance to set up delivery. They call the day before with a 4 hour time window, and the driver calls 30 minutes a head of arrival. In both cases, we were toward the end of they day, and Sun called us an hour before the 4 hour window to give us a heads up that they'd be arriving in the later part of the window. It was a nice way of getting 3 hours back in your day where you didn't have to be stuck at home waiting for a call.

    They really re-wrap the furniture. This isn't just throwing a blanket over it and hoping for the best. The chairs were covered in a white sleevelike material, padded with blankets and mummy wrapped in plastic.

    Click image for larger version. 

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    Both delivery teams were professional and did a sight survey to determine the best way to bring the furniture in. They made sure everything on the way in was protected, and they asked if we wanted to put any felt gliders on the bottoms of the furniture when they saw that we were placing them on hardwood floors.

    I would comfortably use them again.

    Dave
    Last edited by davez; 06-10-2018 at 11:16 AM.

  2. #12
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    12,256

    Default Re: Update to White Glove Delivery Service - changing companies

    Thanks for that feedback, Dave - its VERY important to get that so I know whom to use as a service. Sun isn't perfect, I've had two damage issues with them in the past year, however they don't dance around and ignore the claims, and do the right thing and pay H&M to restore the pieces. Overall I still rate them far, far above any other service out there.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

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