I have no doubt you have been burned by custom orders. That lady was obviously way out of line. I can only say I am not her. As a nurse, I also work with the public, and I certainly know that there are many unreasonable people out there, but there are also good, fair people. I don't blame others for my actions. You don't know me so I understand your reluctance. I can also say I have not found any ottoman that I do think would look good that way, so it really is not an issue right now. If the 044 ottoman doesn't go with City sofa, and I certainly believe you on that one, then I don't feel I have a good option for a rug ottoman. The two probably just don't belong together. I will have to struggle with the larger ottoman or the smaller one, then. Because the smaller one is a program piece, and the larger one is not, the price is almost double. The program pieces are definitely good buys. I don't think a slight difference in color would bother me. Its not fabric after all.