When you get your furniture delivered from the White Glove Delivery Services, please be sure to NOT let them rush you, or talk you into something that doesn't seem right. Remember - its YOUR furniture that you bought and paid for, and you are paying the delivery company for a service - to deliver and place into your home. You are in control, not the driver of the delivery company. I know a lot of customers feel rushed when pieces arrive and you should take your time when the delivery is going on, stay calm and collected and check things over carefully. If there's a problem, don't just say "Put it back on the truck!" Take time to document it and take several good photos with your cell phone that show the issues. These photos are critical and have to be able to tell the story. It does no good to take close ups if there's not a distance and mid-distance shot to accompany it Grainy and blurry photos are no good, either. Without photos there will be delays in getting things done because we have to wait for the furniture to be returned to see what the issue might be. That usually means delays.

This weekend a customer had a delivery of a H&M Sectional, and for some reason the driver told them it wasn't going to fit in the space of their house, it was in the incorrect configuration, a reverse of what it should have been. Now the driver's paperwork showed it was made correctly, the tags on the furniture showed it was made correctly, and my paperwork showed it was made correctly. The sectional was never unloaded, it was left in the truck and the order refused. I could have seen instantly with photos if it was made correctly - but there were none because it was never unwrapped. The truck left and the driver headed back to North Carolina. After flurry of emails on Sunday between the customer and myself, and the delivery company Dispatcher the conclusion was everything was right, and the driver was just wrong in his assessment. Why did the driver say that? I have no idea......remember that you are entitled to see your furniture, don't take their word for something like this - have them unload it and show you. I'm willing to bet that YOU know far more about the pieces on the truck than the crew that is delivering them.

In the above scenario, even if the sectional was made incorrectly and the short / long sides were reversed, having photos would have shown me instantly. If it was made incorrectly and I have the photo proof, I would be able to get the replacements started the next day. Without them, we have to wait a week or longer until the delivery company can send them to me, or the manufacturer.

One more point - if you order several pieces and there is an issue causing one item to be returned, do not reject the entire order.

Hope that helps clarify.