Re: Hancock and Moore repair question
On a chair that is 18-years-old, it's going to be VERY difficult to match the hide, if not impossible. H&M does not attempt to restore the leather, they replace it, so it has to be a leather still in inventory (doubtful). What is the name of the leather used on the chair? Photos would be helpful. What is the damaged area of the chair? If the seat cushion then the casing can be shipped rather than returning the entire chair. H&M does not re-upholster the entire chair as a rule, they will do repairs to specific segments. You may be better off sending it the Leather Solutions International in Asheville NC where they can often remove much of the soiling stain (but not all). Without knowing and seeing the specific damage its hard to direct you. However, you now see the importance of doing regular cleaning and conditioning of the hides which prevents such damage.
Duane Collie
Straight answers from thirty-six years in the business.
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