There are two springs (left&right) on the tilting mechanism. One broke and I would like to some information on where I can find a new one? This chair was purchased in 2014. Thank you in advance.
You can call B-Y Customer Service at 704-435-5881. They might have a replacement spring available - some mechanisms they do, some they don't. However they will be closed until Jan 2nd.
Option 2 is is to take your good spring to the hardware store near you and see if you can get a similar match.
Duane Collie
Straight answers from thirty-six years in the business.
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