Hello... I came across this forum while searching for answers concerning my Hancock and Moore leather recliner... I do not have a model number...the handle for releasing is on the inside of the chair cushion on the right side...it works perfectly and the chair recliner as it should...however...when I try to get out of the chair it is so hard that usually I just climb out over the side and then bring it down manually... reading some comments on here I see there is possibly a strut that needs replacing... how do I determine if there is a strut in my chair? Thanks for your time!, have a great day!!