Results 1 to 4 of 4

Thread: Carmen Sofa

  1. #1

    Default Carmen Sofa

    I purchased a Carmen sofa a few years ago. Unfortunately one of the decorative metal plates on the back of the sofa fell off. I have not been able to reattach the plate. Does Hancock and Moore give a warranty on their furniture. If not, how can I get the plate reattached?

  2. #2
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    15,887

    Default Re: Carmen Sofa

    Yes, H&M does offer a warranty on something like that, however for warranty issues you must contact your selling dealer.

    If you simply want to re-attach, then I can look into that for you - however you picked a bad time to ask! H&M is closed now for Summer Vacation until July 8th, so there is no one to check with at the factory. Please re-submit your question next month after they return and I can make some calls on it.

    Please post in the appropriate forum sub=category, this post has been moved.
    Duane Collie
    Straight answers from thirty-six years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum.

  3. #3
    Join Date
    Nov 2018
    Posts
    69

    Default Re: Carmen Sofa

    Quote Originally Posted by drcollie View Post
    Yes, H&M does offer a warranty on something like that, however for warranty issues you must contact your selling dealer.

    If you simply want to re-attach, then I can look into that for you - however you picked a bad time to ask! H&M is closed now for Summer Vacation until July 8th, so there is no one to check with at the factory. Please re-submit your question next month after they return and I can make some calls on it.

    Please post in the appropriate forum sub=category, this post has been moved.
    Was their vacation in August last year?

  4. #4
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    15,887

    Default Re: Carmen Sofa

    The entire North Carolina furniture industry shuts down the week of July 4th and week of Christmas to New Year's each year.
    Duane Collie
    Straight answers from thirty-six years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum.

Similar Threads

  1. H&M # 5628 Carmen in Hand-Antiqued Sunset Grade 3 leather
    By drcollie in forum Hancock and Moore PHOTOS only
    Replies: 41
    Last Post: 10-23-2014, 10:58 AM
  2. Any Thoughts on Carmen Sofa?
    By bev5887 in forum The Lobby
    Replies: 1
    Last Post: 08-21-2011, 01:00 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •