That is unacceptable for a repair in a new piece, and your selling dealer knows it. They can get a mechanism from Flexsteel at no charge and Flexsteel will allow a labor charge to install it. You have specific legal rights with the warranty as spelled out by Flexsteel. Contact your selling dealer and inform them you would like a new mechanism. Here's the current Flexsteel Warranty. They will take care of this, but you do need to work through your selling dealer. If your selling dealer refuses to replace the mechanism, then contact the factory at the address on the bottom of their warranty policy. Good luck

OME FURNITURE WARRANTY

Lifetime Limited Warranty
Flexsteel Seat Spring, Feather Comfort Cushion (FC), Plush Cushion (PC), Extra Firm High Resiliency Cushion (HR), High Resiliency Luxury Cushion (HC), Recliner Mechanism and Frame.

Flexsteel warrants the seat spring, frame, and, where supplied, recliner mechanism, seat cushioning materials against failure or breakage for the lifetime of the product, while upholstered in the original fabric, under conditions of ordinary use, for as long as the original purchaser owns this furniture.

Note: Loss of cushion resilience should not be confused with slight softening and flattening of cushion foam and fibers as a result of normal use and aging. Cushion materials conform to the shape of the user and should not be considered manufacturing defects.

Five-year Limited Warranty
Sofa Sleeper Mechanisms
Flexsteel warrants sofa sleeper mechanisms against failure or breakage for a period of five years.

Five-year Limited Warranty
All power recliners and motion furniture that use Limoss motors, Limoss transformers, and all other Limoss electrical components are warranted to be free of defects in manufacturing and workmanship for five (5) years from date of purchase.

Two-year Limited Warranty
Luxury Cushion (LC)
Flexsteel warrants Luxury Cushion (LC), to be free from manufacturing defects for a period of 2 years.

One-year Limited Warranty
Upholstery Fabrics, Leather, and Metal Mechanical Parts
Flexsteel warrants upholstery fabrics, leather, metal mechanical parts, power recliner electrical components not covered by other warranties.

No two pieces of leather are exactly alike; variations and marks occur naturally and are not defects.

*Note: Velvets, chenilles and fabrics containing rayon may have color variation within, caused by the angle that light hits these fibers. Shading and crushing is a normal sign of use and are not a factory defect.

Other Rights
These warranties give you specific legal rights. You may also have other rights, which vary according to where you live. For warranties offered by other companies, you should contact those companies for further information.

Exclusions
These warranties do not apply to furniture intentionally misused, or to damage resulting from negligence, exposure, rental or commercial use, improper cleaning, or other unreasonable use, or to fabric damage or failure due to additional chemical treatment, improper cleaning, or when heavy soiling or abuse is evident. These warranties are not transferable.

Caution
Children should not be allowed to play on or operate motion products. The leg rest of a recliner folds down on closing and could result in injury to a child. Always leave unoccupied chairs in closed upright position. Smoldering smoking materials or flames can cause urethane foam to burn, creating upholstered furniture fires.

In The Event Of Defects
Report any defects promptly to your dealer with proof of purchase. If a needed repair is covered under the warranty, your Flexsteel dealer will make arrangements. Covered repairs will be completed within a reasonable amount of time. If a product is more than a year old, the original purchaser is responsible for costs incurred in shipping and labor for repair.

If a product is more than a year old, the original purchaser is responsible for costs incurred in shipping and labor for repair.

Ultra-soft Pillow Back
Ultra-soft pillow backs have sink-in softness thanks to blown-in cushion filling. If your sofa has one of these popular backs, its back pillows should be fluffed occasionally, just as with any other fine pillow, to keep those fine fibers evenly distributed.

Please refer to dealer for specific style warranties.

Warrantor:
Flexsteel Industries, Inc.
P.O. Box 877
Dubuque, IA 52004-0877