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Thread: Hancock and Moore Freeman executive problems

  1. #1

    Default Hancock and Moore Freeman executive problems

    I cannot figure out why I cannot adjust the height on my H & M Freeman chair. I took the casters off and tried to turn the adjuster but it appears welded wheeler it is. Iíve attached a pic to show what I mean. Thank you for advice. Click image for larger version. 

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  2. #2
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    Default Re: Hancock and Moore Freeman executive problems

    These can be confusing, but it's easy to adjust. You have the screw jack design. Put everything back together, then after you do that, flip the chair upside down on a carpet or rug, Do not loosen any screws or use any tools, the adjustment is just by hand. Then simply grab the adjuster ring and twist it left or right on the screw shaft, depending on if you want to go up or down in chair height. The unit is designed to not adjust when there is weight on it, so the easiest way to de-weight it is flip it upside down so it can freewheel.

    Click image for larger version. 

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    Last edited by drcollie; 05-24-2020 at 09:43 AM.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  3. #3

    Default Re: Hancock and Moore Freeman executive problems

    Quote Originally Posted by drcollie View Post
    These can be confusing, but it's easy to adjust. You have the screw jack design. Put everything back together, then after you do that, flip the chair upside down on a carpet or rug, Do not loosen any screws or use any tools, the adjustment is just by hand. Then simply grab the adjuster ring and twist it left or right on the screw shaft, depending on if you want to go up or down in chair height. The unit is designed to not adjust when there is weight on it, so the easiest way to de-weight it is flip it upside down so it can freewheel.

    Click image for larger version. 

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Views:	45 
Size:	178.0 KB 
ID:	13006
    Thank you Duane. I have tried but the adjuster is frozen in place. Perhaps a little penetrating oil and a pipe wrench would persuade it? It probably hasnít been adjusted in 10 years. Thanks again

  4. #4
    Join Date
    Jul 2008
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    Alexandria VA
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    Default Re: Hancock and Moore Freeman executive problems

    Try that then, and then perhaps a pair of large channel locks to persuade it. If all else fails, you can order an entire new base.
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

  5. #5

    Default Re: Hancock and Moore Freeman executive problems

    Quote Originally Posted by drcollie View Post
    Try that then, and then perhaps a pair of large channel locks to persuade it. If all else fails, you can order an entire new base.
    Iíve managed to get the black cap like piece to turn but it doesnít adjust the height of the chair. Pls tell me how to order an new base. Thank you.

  6. #6
    Join Date
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    Alexandria VA
    Posts
    13,866

    Default Re: Hancock and Moore Freeman executive problems

    For a new base, it would probably be better to use email to me at keepingroom@gmail.com. I will need the following:

    Your name and address
    Copy of the receipt from your selling dealer if you have it
    If no receipt or model number / wood finish known, then two to three photos of the base and the chair itself so we can see which Freeman model you own plus try to identify the wood finish.

    Duane
    Duane Collie
    Straight answers from thirty years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum
    I ask that you do NOT call my store with general furniture questions, that is what the forum is for

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