We just received the Anton model of H & M, after a 4 month wait. There is a major comfort problem with this recliner because the lower bustle protrudes so far it pushes my husband forward in the chair and presses on his back uncomfortably. This was a $7K chair and we are trying to figure out where the problem lies and whether it can be remedied. He has sat in it for 3 days and there doesn't seem to be any hope that it will soften up or mold to his form. Do you have any suggestions and because H & M has numerous recliner models with this same bustle configuration, have you heard of this before?