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Does anyone know if you can change the back cushion on a B-Y recliner/sofa when you order the piece? I am looking at the Newman recliner. The seat cushion is fine, but I really like the back support of the Galloway 3007 recliner. The Newman also has a wider seat width than the Galloway.
The sales person I spoke with today said that the store has a person that will come out after 30 days and put more fill in the back cushion. My concern is voiding the warranty by doing that.
Sure, you can specify an extra full core at time of order. It's fiber-fill so its just a matter of them putting in a little more when they make the cores. I get almost zero requests for this in B-Y, so I can't recall if they upcharge for this or not. I don't think they do but they may.
Come back in 30 days and put more in? <laughing> How are they going to do that? Do they bring a sewing machine with them? Those inner casings are well-sewn with the fiber fill insider the casing, so all I can imagine is they are going to wrap the existing cores with something. It would be like stuffing a blanket in there. I suppose it will work but I can't imagine having much control over the loft of amount being done. It won't void the warranty, but that sounds like a customer appeasement thing to me rather than a solution. Not something I would do in my store, I'd order new cores with additional fill (charges may apply)
Thanks, Duane! I would prefer new cores from the company over someone fiddling with my new furniture.