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Type: Posts; User: prosdds

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    Re: The Store Policy

    Yes that is a technique I call "Putting the monkey back on her back." Once a "Karen" knows she has to devote her own time and energy into achieving a demand the problem de-escalates and sometimes...
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    Re: Retirement Notice

    Hi Duane, I am one of the 65% of your clients whose only contact with you has been through email and on the phone. My first pieces of Hancock and Moore were ordered in 2012 and my last pieces...
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    Sticky: Re: So who is this DRCOLLIE guy?

    Duane... you were just "lucky".... However, what most people call 'luck' is preparation meeting opportunity. (Not to mention decades of long hours, dedication and sacrifice.) A one in a million...
  4. Re: No improvement in delivery times for ordered furniture

    There are a half dozen exceptions to the rule. I would assume a large furniture manufacturer would have on-going legal representation. A law firms purpose is to make it's clients don't step on legal...
  5. Re: No improvement in delivery times for ordered furniture

    Not sure why workers would win a lawsuit for being fired in mass. It is not like they were discriminated against for their race, sexual orientation, etc. Can you win a lawsuit because he fired them...
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    Re: The Slow Time of the Year

    Yes you are right. Many people now are thinking or getting out doors, doing landscaping projects, house repair and maintenance, etc.

    So glad I made a large Hancock and Moore order (5 pieces) in...
  7. Re: Plycon Van Lines - the best White Glove Delivery Service

    POLITICS- Members of our species (for the most part) find it uncomfortable thinking for themselves. They adopt a "team" early in life, accept those ideas and form loyalties at a young age when they...
  8. Re: Plycon Van Lines - the best White Glove Delivery Service

    I agree... Duane has always been outstanding. No BS, just his best knowledge being communicated... even if it is not pleasant sometimes.
  9. Re: No improvement in delivery times for ordered furniture

    I am retired military and moved all my household goods 8 times while on my 20 years active duty. The packing and loading is no problem because you have eyes on during that process. In a door to door...
  10. Re: Plycon Van Lines - the best White Glove Delivery Service

    Well that is a bit high for me. Already paying over $1,000 for delivery to WA. Not willing to go $2,000. (Although maybe I will regret it after I see what my leather sofa looks like after I get it...
  11. Re: Plycon Van Lines - the best White Glove Delivery Service

    Duane, I would definitely have used Plycon if they were available to bring furniture to the Washington State. I am stuck with what is available which makes me nervous. Who knows who will be handling...
  12. Re: No improvement in delivery times for ordered furniture

    I ordered more H&M pieces just prior to one of the many price increases last year. They were finally shipped two days ago and now with a furniture delivery service. Duane said not to expect it any...
  13. Re: Is there a good contemporary recliner out there that will last?

    Check out the H&M Westwood Tilt Back Recliner #2062. According to Duane this may be the most comfortable recliner in the line. I bought one (I ordered it from him back in February.) It has finally...
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    Re: Shipping cost for a multi piece H&M order

    Thanks Duane. Good to know. I assume the White Glove Delivery will place the pieces in the desired room. Will they also move the current pieces in that room to the garage? Can that be negotiated...
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    Shipping cost for a multi piece H&M order

    I am contemplating ordering a Hancock & Moore Sofa, Love Seat and 2 chairs. I assume they will wait for all 4 to be completed before shipping. Is this correct?

    Will the White Glove delivery...
  16. Re: #1667 Evening Sofa, #084 Robinson Ottoman Equestrian Merlot and Ebony

    Hi Crunchysue- Yes the sofa and cocktail ottoman are first rate. The cushions are a bit firm in the beginning, but over time they are getting more comfortable. After a lot of research I decided not...
  17. Re: #1667 Evening Sofa, #084 Robinson Ottoman Equestrian Merlot and Ebony

    Hi-
    I am the one who bought this Evening Sofa last fall. I found this sofa here locally in Portland, OR but it was $1800.00 dollars more than what I bought it for from Duane!

    I too had concerns...
  18. Thread: H&M sectional

    by prosdds
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    Re: H&M sectional

    I've never seen Hancock and Moore that looks like that. Check out Palliser (their Shanelle Sofa) out of Canada or Legacy Leather's Calgary Sofa (Legacy is part of Campio Group.) Also made in Canada....
  19. Re: #1667 Evening Sofa, #084 Robinson Ottoman Equestrian Merlot and Ebony

    Whoops... Meant to say "up-charged" not "uncharged"
  20. Re: #1667 Evening Sofa, #084 Robinson Ottoman Equestrian Merlot and Ebony

    James,
    Not to worry. Many of the options were no additional charge. The Gimp and Spaced AA nails were uncharged, but not the rest of the modification. Duane can fill you in.
  21. Re: #1667 Evening Sofa, #084 Robinson Ottoman Equestrian Merlot and Ebony

    James,
    The first 3 photos were wide open with a tripod and no flash. The last was with the flash. The color/shade is definitely more like the first 3 when I look at the furniture in my room. I...
  22. #1667 Evening Sofa, #084 Robinson Ottoman Equestrian Merlot and Ebony

    H&M ordered from the Keeping Room August 1, 2012, They left the production facility on September 1, 2012. Delivered to Vancouver, WA on September 21, 2012. (Sun Delivery). Evening sofa in...
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    Re: Leathercraft on Amazon

    Hi again all,

    Judy and Duane
    Every manufacturer is entitled to seek their own level to make their business model work. Apparently Leathercraft was not fairing well in competition with Hancock...
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    Re: Leathercraft on amazon

    Hi all... I've been visiting this site for a few years. I think this is my first time writing in though.

    I've bought a whole lot or things from Amazon, especially since 2008. I have complete...
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