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Thread: BY Tilt back leather chair

  1. #1
    Join Date
    Nov 2023
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    6

    Question BY Tilt back leather chair

    I purchased a BY Chair several years ago that had a tilt back and half moon otterman. The tilt back mechanism has failed. It will just lay down with not return to the sitting position. The chair is in great condition. Can your purchase a replacement mechanism for this chair? and it there someone that can replace it? Thanks C Cary

  2. #2
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    15,856

    Default Re: BY Tilt back leather chair

    Your gas strut has lost its pressure.

    I have two replacement struts in inventory (not going to re-order any more since my store is closing). $ 65 each + $ 10 shipping. That will restore the function. Go to this page to order if you like, you will see it on the bottom of the page. https://keepingroom.com/leather-care Fill out the request and I will email you an invoice. You can do this yourself in 15 minutes. See the photos below. I use a plastic automotive trim removal tool to not mar the leather when popping the panel off the tacks, you *can* use a screwdriver, but you will mark the leather. Trim tools are $ 5 at Amazon

    https://www.amazon.com/KINGLAKE-Pane.../dp/B00HNMLQAG

    Click image for larger version. 

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    Duane Collie
    Straight answers from thirty-six years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum.

  3. #3
    Join Date
    Nov 2023
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    6

    Default Re: BY Tilt back leather chair

    Quote Originally Posted by drcollie View Post
    Your gas strut has lost its pressure.

    I have two replacement struts in inventory (not going to re-order any more since my store is closing). $ 65 each + $ 10 shipping. That will restore the function. Go to this page to order if you like, you will see it on the bottom of the page. https://keepingroom.com/leather-care Fill out the request and I will email you an invoice. You can do this yourself in 15 minutes. See the photos below. I use a plastic automotive trim removal tool to not mar the leather when popping the panel off the tacks, you *can* use a screwdriver, but you will mark the leather. Trim tools are $ 5 at Amazon

    https://www.amazon.com/KINGLAKE-Pane.../dp/B00HNMLQAG

    Click image for larger version. 

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    I can do the $75 is the photo the back of the chair or the bottom? If it's the back how do you get the leather back on??? Where is your store? If it's close can I bring it to you?

  4. #4
    Join Date
    Nov 2023
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    6

    Default Re: BY Tilt back leather chair

    Click image for larger version. 

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  5. #5
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    Alexandria VA
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    Default Re: BY Tilt back leather chair

    Sorry, I don't do the installs of parts. The back panel has a tack strip, it simple tacks back on after you detach it. Contact a local upholstery business near you if you want to hire it done.
    Duane Collie
    Straight answers from thirty-six years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum.

  6. #6
    Join Date
    Nov 2023
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    6

    Default Re: BY Tilt back leather chair

    Thanks!! I'll try it, if I get in trouble. I'll get back with you.
    I paid the invoice so how soon can I expect it???

  7. #7
    Join Date
    Jul 2008
    Location
    Alexandria VA
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    Default Re: BY Tilt back leather chair

    It will go out in Tuesday's mail. My store is closed Sundays and Mondays.
    Duane Collie
    Straight answers from thirty-six years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum.

  8. #8
    Join Date
    Nov 2023
    Posts
    6

    Default Re: BY Tilt back leather chair

    Received the cylinder got the old one off. But the new on is different. I’ll send you a pic. Will the new one work? It attaches differently.

  9. #9
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    15,856

    Default Re: BY Tilt back leather chair

    That is the only cylinder on the market, there are no other options. You may have to adapt slightly on older tilt back chairs.
    Duane Collie
    Straight answers from thirty-six years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum.

  10. #10
    Join Date
    Nov 2023
    Posts
    6

    Default Re: BY Tilt back leather chair

    The old one pulls from the bottom. The new one pulls from the top. Will that make a difference?Click image for larger version. 

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