Results 1 to 4 of 4

Thread: When it won't fit....

  1. #1
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    14,987

    Default When it won't fit....

    Try as we might, you can't always get a sofa or sectional through a given passageway. Some days you just don't know until you get the piece on site. This presents a huge problem if special ordering however, because what do you do with a piece that won't go into your home? The factory will not take it back, the dealer will not take it back, and you have your new $$$$$ sofa or sectional out on the sidewalk with the delivery guys scratching their heads while you hit the panic button. If you're ordering long distance the problem is even more pressing as there is no where to store the piece while planning a workaround.

    This happened yesterday with one of my customers in New York City on a custom Leathercraft sectional. Even though we attempted to minimize the odds, when Sun Delivery got to the Apartment complex, the elevator was not big enough - the large section of the piece simply bumped up against the physics of the elevator being too small. My customer called me, and I said "Keep trying to fit it in, tell the Delivery guys to push HARDER!". What else can I do, 300 miles away? It was 2:30 p.m.

    So while the delivery company pushed, I got on the phone to a company I had heard about, but never used before:

    www.drsofa.com

    I called them, and in the phone tree was "Dial 211 for a Furniture Emergency". I laughed, and dialed '211' - certainly this qualifies as an emergency. "Kathy" answered, and in a calm, soothing voice assured me they could handle the crisis. They even had a team in Manhattan that was just finishing up another job and could go over there right away. Price was $ 369 (sectional had no decorative nails, thank goodness - nails are a problem) and they remove the cover on the back, the internal materials, and cut the vertical back off the piece. Then they take them up the elevator and put it all back together using steel mending plates. Did I have concerns about cutting into a brand new $ 9,000 sectional? - you bet I did. So did my customer, but we were really out of options and I'd heard they do good work. The Sun Delivery team gave up after an hour, but they worked very hard to get it in there and left the sofa outside the elevator. Dr.Sofa showed up in an old ambulance (they have a sense of humor apparently) and laid blankets out on the sidewalk and went to work in the dark in 40 degree weather. Got it done.

    My customer called me today and said they did an outstanding job! Looks exactly like its supposed to be, and there is no flex or issues with the modification. He was very happy, all things considered - though it did add some unexpected expense to his new Leathercraft Sectional. Photos should be coming, I'll post them when they arrive. Working together we managed a viable solution to a tough problem.

    We try to plan for all things, but getting pieces into a home simply can't be guaranteed. Its a best guess scenario and 99.8% of the time we get it right on guessing, but if you're that .02 percent and it won't fit you need to have a backup plan where to store your new furniture until you can figure out a way to get it in the home.

    Kudos for Dr.Sofa.com

    If you think it might not fit, discuss options with your dealer before you order, or look into alternatives such as Jeff's www.simplicitysofa.com, which is designed just for what we experienced.
    Last edited by drcollie; 11-30-2010 at 07:06 PM.
    Duane Collie
    Straight answers from thirty-six years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum.

  2. #2

    Default Re: When it won't fit....

    I can only imagine what you and others in your business witness all the time, LOL. Quick thinking on your feet there with finding a solution.

  3. #3
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    14,987

    Default Re: When it won't fit....

    Yes, we recently had a no-fit delivery situation come up locally. Customer did not inform us there might be spatial issues. Plus, they wanted a special weekday evening delivery and agreed to pay an extra charge for that. End result, it would not go in, the floor model returned to the store and customer refused to pay the delivery fee as well. I still had to pay my guys $ 100 each and $ 40 in fuel, so am out $240.

    And then customers wonder why stores become more strict in their policies!
    Duane Collie
    Straight answers from thirty-six years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum.

  4. #4

    Default Re: When it won't fit....

    I can imagine you have many stories you could tell of sticky situations you've encountered over the years. I can definitely understand why you would have to protect yourself from costly situations such as the last one mentioned.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •