Hi Duane,
We have all of the original paperwork including receipt and fabric swatch from when we originally purchased the sofa. Would you be able to help since we have this documentation?
Thanks!
As in the prior post, we no longer take orders for replacement casings on any item, from any maker, either leather or fabric. They never seem to work out for the customer and it results in issues. A casing is defined as the outer exterior cover of a cushion. Contact the factory direct if you wish to pursue or another dealer may choose to assist.. Good luck.
Duane Collie
Straight answers from thirty-six years in the business.
My Private Messages are Disabled - Please ask questions here in the forum.
I have a question in regards to the spring down cushions you mentioned above last year. My husband likes the feel of the spring down cushions of the Bradington Young vs. the cushions we tried in High Point on the H & M sofas. Almost all of them on the floor with the exception of one were ultra down and he said that he thought they were not supportive like the spring down cushions on the BY. I am leaning more towards H & M perhaps but I assume the standard cushions are more supportive.
My concern is this, will the spring down cushions of the BY support the cushions as well on a sofa that is made of leather?
The reason you see Ultra Down in H&M floor models is that they give them to the dealer free of charge for floor models only. Dealers have to pay for Spring Down on floor models. Customers always want free, so it makes sense to only floor ultra down. I prefer Spring Down however, so at our store we will spec floor models with it on about 30% of our inventory and it’s reflected in the price.
Spring Down doesn’t care if it’s fabric or leather….
Duane Collie
Straight answers from thirty-six years in the business.
My Private Messages are Disabled - Please ask questions here in the forum.
I told my husband that I read that on this forum about the ultra down and that's probably why we saw so many H & M sofas with that on them. I suppose we'll have to go somewhere else to try the standard cushions to get a different feel on them.
Good to know that the spring down pairs with the BY leather in case we go that route.
Something I have learned the hard way is that it's good to pay attention the leather that is on the couch when evaluating the sit of a cushion style.
These are just my preferences so please don't take them as a predictor for your cushion preferences. But for my wife and I, we love the standard seat and back in protected leathers and found the down cushion to be to soft...but then on our burnished piece we love the down cushion!!
Basically when doing your research...it's best to note the leather, cushion type, and model that you actually sat on...sometimes the dealers won't know this or you will have to ask to get it...which is annoying but it helps you be more informed and make a better decision.
Best of luck!
So do you mean you wouldn't suggest getting standard cushions on the back of a Ricki sofa and Ghent recliner? I only tried one that had a standard back cushion and it was one of those demonstrator sofas that probably had tons of people sit in it over the years. All the rest of them were ultra down.
Cushions are very subjective! It all depends on personal preference. We have had many Ricki sofas come through the store with standard seats and backs and many people find them comfortable.
One thing to ask yourself is if you want to sit "in" or "on" your sofa. If you want to sink into it, we recommend Ultra Down seats & backs. If you want to sit "on" your sofa, we recommend Spring Down or Standard. If you like a firm sit, definitely go with standard.
One additional item to consider is that Ultra Down cores may need more "fluffing" throughout their lifespan if you prefer for your leather to look smoother.