Happy Fall Duane!
Our Austin fully reclining sofa has a bit of a problem that came out of no where and just as football season is in full swing! On one seat of the couch, the side lever releases the footrest but when a person pushes back, it does not fully extend. I examined and compared both seats (one that works and one that doesn't) and it appears that a plastic wheel in the mechanism has come out of the groove it normally would roll in when a person pushes the back. We've tried everything to get it back in, including tipping the couch over, but have not been successful. It's in a really tight spot on the outside "wall" of the couch just below the seat cushion.

The couch is just over one year old and gets a fair amount of use but certainly not abuse (and we are below average in weight) so to have this fail in such a short time is really disconcerting. As you may recall we previously had this same model couch for about 15 years with no problems and only replaced it because the leather on the footrests was well worn and we wanted a different color. I certainly am regretting that decision since I suspect the older model had metal wheels not a plastic ones.

Should that part of the mechanism be replaced and what will that entail? I'm thinking even if someone could get the wheel back in place, isn't it likely to come out again? What does the warranty cover? The local store we purchase it from had a huge retirement sale and we thought they were going out of business. Now they are running ads about a grand re-opening. Wish we had purchased from an expert, namely you and The Keeping Room! Any suggestions you may have would be greatly appreciated. As always, thank you so much for sharing your knowledge and expertise, know there are many, myself included, who really are grateful for your help.
Cheers,
Joan