Re: So who is this DRCOLLIE guy?
The strut itself is held on with two simple clips, top and bottom. It goes in and out of the clips in seconds. The work is gaining access to it, and you have to remove the outback of the chair to get to the work area. I've seen the experts at H&M replace them without doing the removal, but they are working blind and by feel alone - and know exactly how they go in. For everyone else, the outback has to come off. This means removal of the staples, welt trim and upholstery. Unless you know how to re-install all of that then its best to let an upholstery shop do it.
One thing - when you get your new strut, DO NOT play with it. It's pressurized and has a lock on it in the down position. Everyone takes the lock off to see if it works, and then the strut expands and is damaged - you have to buy a new one. The lock is designed to be removed only when its installed in the chair. There's even a warning label on the strut to that effect, still - folks can't resist testing it out prior to installation. Don't do it!
Duane Collie
Straight answers from thirty-six years in the business.
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