Re: should i call the company?
A crack in the leg of a chair (at a joint or seat) is caused by one of two things: 1) Stress on the wood when handling or moving 2) Wood movement against the joint which can be a result of the lumber not being properly dried in the kiln, or the joint itself not allowing for expansion coming from the environment of the delivery truck into your home (Humid to Dry, etc). In either case, a new chair should not have that and at my store that's a no-question's-asked replacement.
If the crack is on the leg where it contacts the floor, that can be the result of the chair leg catching on a tile, etc....if that's the case, then you can squirt a little glue in the crack with a syringe, clamp it (important), let it dry 12 hours and it will be as good as new.
A good selling dealer will never leave you 'swinging in the wind' with a dismissive answer like that. They can ALWAYS do something about it if they so choose. I certainly do for my customers. Bypass the sales droid and go to the store manager or even the owner. Send them good, clear and focused digital photos (not cell phone photos) once you get their email addy. If they care about their business, they will address the issue. Good luck.
Duane Collie
Straight answers from thirty-six years in the business.
My Private Messages are Disabled - Please ask questions here in the forum.