Re: RSA in Search of Education Resources
Yes. The way you get educated in furniture, both case (wood) and upholstery, is to go and visit the workshops and factories, and spend some time in them. 90 % of everything I know comes from doing that. People love to talk about their jobs, especially if you show interest in what they are doing I have found. Ask a Sales Rep from a factory representative and he's going to tell you how to sell the product, or what colors it comes in. But go in the factory and ask the spring-up guy why his 8-way hand-tied is different than than factory down the street and in 15 to 20 minutes you will know all about 8-way suspension grids and why you have four rows instead of three, and how to properly attach to the webbing, etc.
For much of my time in this business, I drove the trucks we have to go get furniture. I get I've been in wood-working shops or upholstery plants over five hundred times. I am always curious and ask a lot of questions, and found out early on the workers love the attention when you do, and will tell you everything they know about their craft, the good and the bad. When you compile all that you get a pretty large knowledge bank to tap into. That's how I can answer so many questions that I do. You will never learn it reading the literature and catalogs of the manufacturer. You have to go out and get into the middle of it all, in person and up close.
Duane Collie
Straight answers from thirty-six years in the business.
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