Amazing....
I put an order in for a customer to Bucks County Furniture on Saturday, 09-05 via the fax. It was a custom-sized cupboard. So with the Labor Day holiday, they didn't see the order until 09-08, Tuesday.
Today they called me up (09-09). First thing I said was 'I bet I screwed up the price for the custom upcharge on it, didn't I? I had to take my best guess since you were closed so I added 15 % for the special sizing on it. How much did I miss by on the price?"
Dennis says "Oh no, that's fine. We have the piece done already and wanted to know if we should cut any cord holes in it for you, is the customer using electronics in it?" (most the time with custom depth pieces they do).
I was shocked. "You have it done??! What??? Are there like ten guys standing around the fax machine waiting for an order or something and everyone jumped on it?"
ONE DAY. I've never seen that. EVER.
Business is kicking at Hancock and Moore by comparison. I know I sent in more H&M orders on Fri-Sat-Mon than I've ever had before as an H&M dealer. Burned that fax machine right up. Interesting times we live in.
Duane Collie
Straight answers from thirty-six years in the business.
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