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Thread: Stitches are broken on a seat cushion...how to fix it?

  1. #1
    Join Date
    Aug 2020
    Posts
    11

    Default Stitches are broken on a seat cushion...how to fix it?

    We bought two H&M Sundance chairs locally in 2012. We recently discovered that one of the seat cushions is coming apart, as the stitches are broken. The opening is about 1-2 inches long.

    What could we do about it? We cannot go back to the local store, as it went out of business shortly after our purchase.

  2. #2
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    14,909

    Default Re: Stitches are broken on a seat cushion...how to fix it?

    Call Hancock and Moore at 828-495-9235 and ask to speak to either Ann (warranty) or Emily (Parts and Repairs) in customer service. They will assist you in returning the casings to H&M where they will repair them. Have your serial number handy which is a white label applied to the seat deck tag that says Hancock and Moore.
    Duane Collie
    Straight answers from thirty-six years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum.

  3. #3
    Join Date
    Aug 2020
    Posts
    11

    Default Re: Stitches are broken on a seat cushion...how to fix it?

    Thank you Duane!

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